Shopping Online

How to shop online

Welcome to Smashbox Online. Shopping is easy, convenient and secure. Simply select the product you want to purchase and follow the instructions below:

Step One:

Rollover a product image and click on the Quick Shop button. Select your desired size if relevant and then click “add to bag”.

For additional product information, click on the product name or view details link. From the product detail page select “add to bag” to place the item in your cart.

Step Two:

When you've completed shopping, click the shopping bag icon found on each page or click the Checkout button that will be displayed each time you add an item to your cart along with the details for that item.

Follow the onscreen instructions to proceed through the checkout process. Please note that you may change the contents of your shopping bag including the quantity (up to six [6] of any single item) during checkout prior to clicking on Submit Order.

More information on our Maximum Purchase Policy.

Step Three:

After your order has been submitted, a "Thank You" page will be displayed confirming that your order was received. An email confirming receipt of your order will also be sent shortly after your order was submitted. If an order confirmation does not arrive within 24 hours after submission, please contact us by phone at 1-888-763-1361 or via email for assistance.

If you have any questions or concerns when placing an order or if you wish to inquire about a previously placed order, please call Smashbox Online Customer Service at 1-888-763-1361 or Contact Us.

View bag

Click on the shopping bag icon to display your shopping bag with the list of the items selected for purchase, the selected quantities of each, and the total cost of the purchase. You may remove items or change the quantities ordered on this page.

Deleting items from your shopping bag

If you wish to delete an item in your Shopping Bag, simply click on “View Bag” and select the "Remove" link below the product name. The item will be removed from your shopping bag.

Optimal online color settings

This site is best viewed with Internet Explorer 6 and later versions, Firefox 2.0 and later versions and with a minimum monitor resolution of 1024 x 768. Please note that monitors display colors differently based upon their settings.

Please feel free to Contact Us with questions about specific colors, and we'll be happy to provide you with additional assistance.

Browser Requirements

Our site is best viewed with Internet Explorer version 6.0 or later versions, Firefox 2.0 or later versions, and Safari 2.0.4 or later versions.

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Security online

At Smashbox Online, we understand how important security is to you. When you place an order at Smashbox Online, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We employ government approved encryption software. To find out more about SSL encryption software go to:

http://compnetworking.about.com/cs/securityssl/g/bldef_ssl.htm?terms=ssl

In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:

  • Internet Explorer 6.0 and higher
  • Mozilla Firefox 2.0.4 and higher
  • Safari 2.0.4 and higher

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Item availability

Temporarily Out of Stock / Backordered Items

If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available. Please be assured that you will not be charged for any item until it is shipped. If for any reason you wish to cancel a backordered item prior to its shipment, please contact us at 1-888-763-1361 and we will be happy to assist you.

Please note: The actual delivery date of your order depends on the shipping method you select.

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Maximum purchase policy

For Consumers:
We appreciate your understanding that we must limit orders to no more than six (6) units of any item with a maximum purchase of $750 per customer. If you have any questions, please call us at 1-888-763-1361 or Contact Us and we will be happy to assist.

For Pros:
We appreciate your understanding that we must limit orders to no more than three (3) units of any item with a maximum purchase of $500 per customer. If you have any questions, please call us at 1-888-763-1361 or Contact Us and we will be happy to assist.

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Promotion/offer codes

REDEEMING OFFER CODES. Simply enter your offer code in the text box marked “Offer Code” on the Billing page during the Checkout process. When an offer code is accepted, it will be displayed on the “Order Review” page.

Please Note: Offer codes are case sensitive and should be entered exactly as they appear. Only one offer code may be used per online order.

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Auto-replenishment

Enjoy automatic replenishment of many of your favorite Smashbox products! Items eligible for this service will appear in your Shopping Bag with a “Replenishment Service” notation—and a pulldown menu that lets you select your desired interval: 30 days, 45 days, 60 days, 75 days, 90 days or 120 days.

To activate automatic replenishment, simply select the time interval for future shipments from the pulldown menu next to the item(s). These products will be automatically shipped to you at the intervals you select. There's no minimum number of products you must order, and you can cancel at any time prior to shipment.

When your replenishment order is ready to be processed, we will send an email reminder. Within a few days thereafter, your order will be shipped to your default shipping address and charged to your default credit card. You will receive a second email confirming the shipment of the order and that your credit card has been billed.

After your first shipment, replenishment orders can be cancelled and intervals may be changed at any time except once an order has been processed for shipment. To cancel or change your replenishment order, simply click on View/Edit My Replenishment Items in Your Account section of Smashbox.com. Please note: Intervals must be set for more than 2 business days from the current date.

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Sales tax

We are required by law to collect state sales tax on orders being shipped to the following states - AL, AZ, CA, CO, CT, DC, FL, GA, HI, IL, IN, LA, KS, KY, MA, MD, ME, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OK, PA, RI, TN, TX, VA, VT, WA, WI, and all Canadian provinces and territories. Sales tax will be assessed on the total purchase*, including shipping/handling charges (as required) and gift-wrap services. If you have questions regarding sales tax, please feel free to Contact Us.

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Payment options

The following credit cards are accepted for payment*

U.S. Orders

  • American Express
  • Discover
  • MasterCard
  • Visa

Canada Orders

  • American Express
  • MasterCard
  • Visa

We also accept PayPal as a payment option on Smashbox.com.

*Credit cards issued by a U.S. or Canadian financial institution are accepted. We regret that we are unable to accept credit cards that have been issued by banks outside the U.S. or Canada.

We’re sorry, we do not accept:

  • Credit cards with billing addresses outside the U.S. and Canada
  • CODs
  • Layaway plan
  • Personal Checks
  • Money Orders

Important information:

  • For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not meet this criteria.

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