Returns & Exchanges

Returns & Exchanges 

You’re bummed? We’re bummed. That’s why you can return any order for free. If you’re not satisfied with your online purchase, we’ll be happy to accept a return or exchange. Please return the unused portion to us using the instructions below:

1. Call Us
Dial 1-888-763-1361. We’ll send you a pre-paid return label via email.
2. Print It
Print the pre-paid label, then complete the Return Merchandise/Exchange section on the back of the invoice included with your order. Please check the appropriate box if the item was a gift.
3. Pack It
Carefully pack your items into the box and include the completed invoice. Seal the box and affix the prepaid label to the outside.
4. Ship It
Take the package to any UPS location or request a pickup by calling 1-800-PICKUPS (UPS fees may apply). Full instructions are included in the return label email.

Please note: Only products purchased on Smashbox.com may be returned for refund or exchange.  If you have questions about this, please call us at 1-888-763-1361. We can totally get past this because we’re such good friends.

Damaged Items

Is your lipstick smushed? Blush crushed? No bueno! When your order arrives, please inspect the package for any damage that may have occurred during shipment. It’s normal for the shipping carton to show some wear, however, if damage occurred to the item(s) inside, please retain the box, the packing materials and the items inside and contact us immediately at 1-888-763-1361. We’ll fix this. Pinky swear.