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FAQs

Inclusion and Diversity


At Smashbox, we are steadfast in our conscious efforts to support solutions to end systemic racism. We are a small but passionate team, diverse in our approach to making a change.
Our work has manifested in the following ways and we are committed to continuing to support these efforts:

Multi-Ethnicity Advisory Board - our voluntary employee-led group ensures black and multi-ethnic voices are continually amplified throughout the organization.
Our Board’s Mission: To put inclusion and diversity at the forefront of Smashbox decision-making. By cultivating the various cultural perspectives and ideas available to us and fostering them into a resource for the business as an all-inclusive board where we can share ideas and business opportunities in a safe space, build community and raise awareness.
Forward Facing Black Representation – continuing to ensure we feature and spotlight Black talent in front of and behind the camera.
Support: We have donated to the NAACP Legal Defense and Education Fund, Inc. and Project Beauty Share, and we are continuing to explore opportunities to further support local organizations that combat racial injustice.

Is Smashbox Cruelty Free?

 

Yes! We live for lipstick and are serious about primers—but we also really care about animals. That's why we are a cruelty free makeup brand. We test our products on human volunteers, not animals.

How do i check on a smashbox.Com order?

 

The best way to check on orders is by registering for a Smashbox.com account before you shop. Once you’re signed up, you can stalk your purchases here. If guest checkout is more your scene, call 1.888.763.1361 or chat with us to find out what’s up with your order.

 

Why has my favorite product been discontinued?

 

We make decisions based on what people are buying, loving and talking about with their friends. We also understand that discontinued products and shades are basically a beauty girl’s worst nightmare.

If one of your faves is no longer available, chat with us to let us know you’re freaking out. Check our Final Call section, where we sell discontinued items for as long as they last. You can also try that super-popular auction site everyone uses. Wherever you find it, it’s best to stock up!

Does Smashbox accept international orders?

 

Smashbox.com orders are shipped to locations within the U.S. only…but our makeup is available all over the world! We’re now in 40 countries and counting. Use our store locator to find a location near you.

Does anyone else see the information that I provide to Smashbox?

 

At Smashbox.com, we understand how important security is to you. That’s why we always use protection! When you place an online order with us, we encode your info using Secure Sockets Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. (Oh yeah. We fancy.)

We also use government-approved encryption software to ensure that your order is placed safely and securely.

Do you guys do private makeup consultations?

 

We do! Visit a Smashbox counter to chat with one of our trained studio artists. Click here to find a location near you.

Do you have a rewards program?

 

Of course! SmashCash is a loyalty program that rewards you for buying Smashbox cosmetics. The more you shop, the more points and perks you score! Check out our membership page to learn more.

I’m a makeup artist. Do I get a discount?

 

Yes! We love our cosmetically-obsessed, contour-inclined artists. Just apply for Smashbox Pro to score members-only benefits and discounts. You can brush up on membership guidelines here

Smashcash FAQs

What is SmashCash Rewards?

 

SmashCash Rewards is a loyalty program that rewards you for buying Smashbox cosmetics. The more you shop, the more points and perks you score!

 

How do I join SmashCash Rewards?

 

It’s super easy. Just visit our membership page and provide some quick info (like your name, email address and birthday) to join in a flash.

 

Who’s eligible to join SmashCash Rewards?

 

SmashCash Rewards is open to makeup-obsessed people who have a valid email address and are:

  • Legal U.S. residents
  • 18 or older

  • Smashbox employees and Smashbox PRO members are not eligible to participate in SmashCash.

    Um, what am I agreeing to by joining SmashCash Rewards?

     

    By becoming a member, you’re saying you have read, understood and agree to be bound by the Smashcash Rewards Terms & Conditions, our Privacy Policy and any changes or modifications we may make.

     

    How does SmashCash Rewards work?

     

    Smashcash Rewards has 3 levels—Minimalist, Bawse and Big Spender. Your level is based on the amount you spend on qualifying Smashbox.com purchases within a single year. We update your level each year on the anniversary of the date when you signed up for Smashcash Rewards (your anniversary date).

    When you join, you’ll automatically be placed in Level 1: Minimalist and be eligible for all the benefits Minimalist members receive. Once you spend $75 or more on qualifying purchases during your first year, you’ll automatically be moved up to Level 2: Bawse. And, if you spend $250 or more on qualifying purchases during your first year, you’ll be automatically moved up to Level 3: Big Spender.

    Your status in a particular level is good for the year in which you qualify for that level and the following full year. After that, you’ll need to spend enough to qualify for that level each year. For example, if you qualify for Level 2: Bawse during your first year, you’ll maintain Bawse status during your second year. But, if you spend less than $75 on qualifying purchases during your second year, you’ll drop back down to Minimalist status on your second anniversary date.

    Smashcash Rewards also provides all members with opportunities to earn points on qualifying purchases. Once you reach Level 2: Bawse, you can use your points to take dollars off eligible purchases on Smashbox.com. (That means you’ll save on qualifying makeup orders!) The more you shop, the more you score!

    How do I unlock SmashCash Rewards benefits?


    No purchase is required to join Smashcash Rewards. When you join, you’ll automatically be placed in Level 1: Minimalist and be eligible for all the benefits Minimalist members receive.

    If you want to move up to Level 2: Bawse, you’ll need to spend $75 or more on qualifying Smashbox.com purchases within a year. This is how you unlock Bawse benefits, including the ability to shop with your points on Smashbox.com

    If you’re feeling Level 3: Big Spender, you’ll need to spend $250 or more on qualifying Smashbox.com purchases within a year.

    To earn points and unlock benefits at any level, you must:

    • • Be logged into your account on Smashbox.com when you make a purchase, and
    • • Shop for qualifying items (like regularly priced products) on Smashbox.com

     

    You must be logged into your Smashcash Rewards account on Smashbox.com to earn points on your purchase.

    P.S. The following can’t be used to rack up Smashcash Rewards points, benefits and rewards:

    • • Gift cards
    • • Certain limited edition charity products
    • • Sales tax
    • • State fees
    • • Shipping charges
    • • Delivery charges
    • • Other exclusions as specified by Smashbox from time to time
    How do I earn SmashCash Rewards points?

     

    Super important: You must be enrolled in SmashCash Rewards at the time of your purchase in order to earn points.

    Minimalist, Bawse, and Big Spender members receive 1 point for every $1 spent (excluding gift cards, certain limited edition charity products, sales tax, state fees, shipping charges, delivery charges, etc.) on Smashbox.com.

    You must be logged into your Smashcash Rewards account on Smashbox.com to earn points on your purchase.

     

    What kind of benefits do SmashCash Rewards members receive?

     

    Each level has different benefits and perks. Once you’re Bawse or Big Spender, you can shop with points on Smashbox.com.

    Perks (like free samples and birthday swag) are unlocked based on your annual spend. You’re eligible for those perks once you reach a given level no matter how many points you currently have. Perks can only be redeemed here on Smashbox.com.

    Level 1: Minimalist

    You can qualify for Minimalist benefits just by joining SmashCash Rewards.

    Points

    • • Receive 15% off an online order* for joining Smashcash Rewards (valid when you join Smashcash Rewards)
    • • Receive 50 bonus points when you make your first eligible purchase as a member
    • • Earn 1 point for every $1 spent on eligible purchases
    • • Shop with points on Smashbox.com (1 point = $0.10 off an order)

     

    Perks

    • • 1 free sample with every order
    • • B-day swag
    • • Free standard shipping on all $50 orders & free returns

    Level 2: Bawse

    You can qualify for Bawse benefits by spending $75 or more in a year*.

    Points

    • • Earn 1 point for every $1 spent on eligible purchases
    • • Shop with points on Smashbox.com (1 point = $0.10 off an order)

    Perks

    • • 2 free samples with every order
    • • Free 2-day shipping & returns ($60 minimum purchase required)
    • • B-day & anniversary swag
    • • Early access to hot new cosmetics
    • • Access to exclusive digital events

    Level 3: Big Spender

    You can qualify for Big Spender benefits by spending $250 or more in a year*.

    Points

    • • Earn 1 point for every $1 spent on eligible purchases
    • • Shop with points on Smashbox.com (1 point = $0.10 off an order)

    Perks

    • • 3 free samples with every order
    • • Free overnight shipping & returns ($90 minimum purchase required)
    • • Bigger, better b-day & anniversary swag
    • • Early access to hot new cosmetics
    • • Access to exclusive digital events
    • • Exclusive gifts you literally can’t buy anywhere
    • • VIP concierge service
    • • Free gift wrap with every order

    Just for Big Spender members: Spend $500 or more in a year* to receive a complimentary Mega Gift!

    *On qualifying purchases at Smashbox.com

     

    What are the terms of this loyalty program?

     

    Check out the SmashCash Loyalty Program Terms and Conditions to get the full scoop.

     

    How can I use my points?

     

    If you’re Bawse or Big Spender, you can shop with your points on Smashbox.com. That means you’ll save on qualifying Smashbox.com orders!

    Each point can be redeemed to take 10 cents off an order. In other words, you can redeem 50 points to receive $5 off, 100 points to receive $10 off, 150 points to receive $15 off, 200 points to receive $20 off, and 250 points to receive $25 off at checkout. Only one coupon can be redeemed with each purchase. Remember, you have to be logged in to your SmashCash account in order to redeem points for a discount at checkout. Coupons are redeemed at checkout and you must click “Redeem” to add the offer to your order. Minimalist members can’t shop with points at this time, but they can definitely earn points on eligible purchases and redeem those points once they reach Level 2: Bawse.

    BTW, points can’t be redeemed in retail stores, specialty stores or department stores. You also can’t exchange them for cash or use them to purchase Smashbox gift cards or certain limited edition charity products.

     

    I’ve been shopping on Smashbox.com! When will my SmashCash account be updated?

     

    It may take up to 7 days for eligible purchases and other SmashCash Rewards activities to post to your account.

     

    I need to return a product or cancel an order. What happens to my points?

     

    If you return or cancel an order, the SmashCash Rewards points you received from that order will be decreased appropriately. If you moved up to a new level on that order, you’ll be back where you started once the return or cancellation is complete. Bummer, we know.

    Heads up: you can also lose points and decrease your level if you’ve moved up through fraudulent activity or anything else that violates the Smashcash Rewards Terms & Conditions.

     

    What happens to the SmashCash Rewards points I used to purchase a product if I return that product or exchange it for something else?


    If you return a product that you used SmashCash Rewards points to purchase or exchange a product that you used SmashCash points to purchase for a product of lesser value, you will lose the SmashCash Rewards points you redeemed in connection with your original purchase. Sorry, those points will not be credited back to your SmashCash Rewards account.

    If you exchange a purchase for a product of greater or equal value, the SmashCash Rewards points you redeemed in connection with your original purchase will be applied to the product for which it was exchanged plus any additional points will be deducted as applicable, or if no additional points are available, you will need to pay the difference in cash.

    What happens to the SmashCash Rewards points I have redeemed to purchase a product if Smashbox cancels my order?

     

    That’s on us. If Smashbox cancels the order, the points you redeemed will be credited back to your SmashCash Rewards account. If the points are not credited back to your account within 7 days, please call us at 1.888.763.1361. We’ll hook you up.

     

    Do SmashCash Rewards benefits and points ever expire?

     

    SmashCash Rewards benefits are valid as long as you’re at the right level to receive them. If you move down a level, your benefits change accordingly. Your level is determined by the amount you spend on qualifying Smashbox.com purchases during the prior year of membership.

    Each year on your SmashCash Rewards anniversary date, your level will update based on what you spent during the previous year. Your spending eligibility will be reset to zero for the new year. If you spend less than the required amount to maintain your status during the year, your points will expire and you’ll move down 1 level on your anniversary date ($75 for Bawse members and $250 for Big Spender members).

    For example, if you spend at least $75 on qualifying purchases in your first year of membership, you’ll stay Bawse during your second year and maintain your points. However, if you spend less than $75 on qualifying purchases during your second year, your points will expire and you’ll drop down to Level 1: Minimalist on your second anniversary date.

    Will my SmashCash Rewards membership ever expire?

     

    No, your SmashCash Rewards membership won’t expire. However, your level will be adjusted each year on your anniversary date based on the amount you spent on qualifying purchases during the previous year.

     

    Can SmashCash Rewards ever be terminated?

     

    Yes. We may, at our discretion, cancel, modify, restrict or terminate SmashCash Rewards or any aspect or feature of SmashCash Rewards at any time without prior notice, even though such changes may affect the value of rewards, benefits and/or points already accumulated or earned and/or the ability to redeem accumulated rewards, benefits and/or points. (We know. Change is scary.)

     

    Can my SmashCash Rewards membership be terminated?

     

    Yep. Smashbox, at its sole discretion, may terminate any member for any reason including, but not limited to, any failure to comply with the program’s Terms & Conditions or our website Terms & Conditions.

     

    What happens to any rewards I have earned if my SmashCash Rewards membership is terminated?

     

    If your membership is terminated, rewards, benefits and points in your account will automatically terminate and your purchase balance will reset to zero.

     

    What happens to any rewards, benefits and/or points I have earned if SmashCash Rewards is terminated?

     

    If SmashCash Rewards is terminated, your rewards, benefits and points will automatically terminate.

     

    I don’t want to be a SmashCash Rewards member anymore. Can I bail?


    Sure. You can opt out of SmashCash Rewards online (just update your SmashCash settings under My Account) or by calling 1.888.763.1361. If you miss us, you can always join again.

    How do I check my account status and update, modify or withdraw my account information?

     

    It’s easy. You can check your account status and update your info by visiting My Account and clicking on SmashCash.

     

    What happens if a purchase or SmashCash Rewards activity wasn’t credited?

     

    We got you, girl. If you have any questions about your SmashCash Rewards account, just call 1.888.763.1361. Don’t do phone calls? You can chat with us here.

     

    What happens if I forget my password?

     

    We’ll help, obvi. Log in and click Forgot Password in order to reset.

     

    Let’s talk exclusions. What kinds of purchases don’t qualify for SmashCash Rewards?

     

    Members can’t receive rewards, benefits and/or points on purchases that are reimbursed by corporations or other organizations ineligible to participate in SmashCash Rewards. Sorry, purchases made in department stores, specialty stores and retail stores are not eligible for SmashCash at this time.

    P.S. The following can’t be used to rack up SmashCash Rewards points, benefits and rewards:

  • Gift cards
  • Certain limited edition charity products
  • Sales tax
  • State fees
  • Shipping charges
  • Delivery charges
  • Other exclusions as specified by Smashbox from time to time
  •  

    What do you mean when you say products, services and/or gifts I receive through the SmashCash Rewards are “for personal use only?”

     

    It means that the products, services and samples you receive through SmashCash Rewards are intended only for you. You may not sell or resell any of the goodies you buy or receive from us. We reserve the right, without notice, to cancel or reduce the quantity of any order to be filled and/or any products or services to be provided to you that we believe, at our sole discretion, may result in the violation of our Program Terms & Conditions. So be cool. :)

     

    Can SmashCash Rewards benefits ever change?

     

    Yes. We reserve the right to change, without notice:

  • SmashCash benefits
  • The way you reach each level
  • The way you earn points
  • How we evaluate and reward your eligible purchases
  • How we evaluate and reward SmashCash activity
  •  

    It’s my SmashCash Rewards anniversary! How do I get my gift?

     

    Oooh, congrats! Bawse and Big Spender members receive a thank-you gift offer every year during their anniversary month. You can redeem your gift benefit on Smashbox.com by making a purchase and clicking the “redeem” gift button at checkout. (Reminder: That’s the month you first joined Smashcash Rewards.)

    There’s a limit of 1 anniversary gift per member per year, which can only be redeemed during the member’s anniversary month. Sorry, this gift can’t be transferred, delayed, returned or exchanged.

     

    It’s my birthday. How can we celebrate?

     


    We’re gonna party like it’s your birthday. Smashcash members receive a birthday gift offer every year during their birthday month.

    You can redeem your b-day gift on Smashbox.com by making a purchase and clicking the “redeem” gift button at checkout. 

    There’s a limit of one b-day gift per member per year, which can only be redeemed during the member’s birthday month. Your b-day gift can’t be transferred, delayed, returned or exchanged. No re-gifting, K?

    What is the Big Spender member Mega Gift?

     

    The Mega Gift is a jaw-dropping cosmetic care package that’s exclusively for Big Spender members who spend $500 or more in a year.

    You can redeem your Mega Gift on Smashbox.com by making a purchase and clicking the “redeem” gift button at checkout when you qualify for this benefit. There’s a limit of one Mega Gift per member per year. Your Mega Gift cannot be transferred, delayed, returned or exchanged.

     

    How do I receive complimentary shipping?


    Just log in to your Smashbox account. Here’s how it breaks down:

    Minimalist Level: $50 minimum purchase required to get free standard ground shipping
    Bawse Level: Spend a minimum of $60 to get free expedited shipping
    Big Spender Level: Spend a minimum of $90 to get free overnight shipping


    Bawse and Big Spender members who spend at least $60 may select free expedited 2-day shipping at checkout. Big Spender members who spend at least $90 may select free overnight shipping at checkout.

    What do you mean by “early access to hot new cosmetics?”

     

    It means you get to shop first. This perk is exclusively for our Bawse and Big Spender members. From time to time, you’ll be offered early access to select collections before the general public—it’s a sign you have good cosmetic karma! Qualifying members will receive email invitations when these offers are made available. SmashCash Rewards members must log in to their accounts to redeem this benefit. These offers are available for a limited time, so shop it up, honey!

     

    How do I access my Big Spender VIP Concierge Service?

     

    Our VIP crew deserves VIP service. That’s why we created a special Customer Service number that we are only giving to you, our Big Spender members! Simply call 844-SMASHCASH anytime with any questions—we’ll chat about everything from coverage, shades and finish to how many pineapples it takes to blend a proper poolside drink. We know what’s up, and we’re available 24/7!

     

    I’m Big Spender. How do I get free gift-wrapping?

     

    All you have to do is log in before you shop, select gift wrap at checkout and voila—we’ll make it present-worthy for free!

     

    So, about those emails you keep sending…

     

    Right. You can manage your email preferences under My Account or by clicking the unsubscribe link at the very bottom of our emails. If you decide to skip marketing messages, you will still get emails about transactions related to SmashCash Rewards. Examples of these include, but are not limited to, a redemption confirmation email, a profile update email, or other communications that relate to your account. We’ll keep it low-key.

     

    I have a question that didn’t make this list.

     

    Oops, sorry about that! Give us a call at 1.888.763.1361 or chat with us here.